FAQs

What are your rates?

Please see our Rates page >

What are your hours for drop-off and pick-up?

Our business hours are:

  • Monday–Friday: 7 am-7 pm
  • Saturday and Sunday: 8 am-5 pm
  • Check-In:  11 am-3 pm
  • Check out: 7 am – 11 am (Additional day charged after 11:00 am)
What holidays are you closed?

Purr’n Pooch is never closed. However, the lobby and front office are closed during the major holidays.  These would include Easter, Thanksgiving, and Christmas.  We remain open with holiday hours for Christmas Eve,  New Year’s Eve, New Year’s Day,  Memorial Day, July 4th, and Labor Day.  Our holiday hours are 7 am to 3 pm EXCEPT for New Year’s Day — 12 pm to 3 pm.

Am I charged for the day of drop off?

Yes, we operate like a hotel. You are charged for the day of drop off. Your reserved room is ready at 11:00 AM.

How safe is the facility?

Purr’n Pooch Pet Resorts are staffed 24 hours a day, 365 days a year.  We have surveillance cameras and fire alarm systems throughout the facilities, triple security fencing and doors,  hospital-grade ventilation,  generators and a systematic cleaning schedule second to none.  Purr’n Pooch was built and designed specifically for the care and safety of pets.

What do I need to bring with my pet for boarding?

Bring your up-to-date shot records. Other than that, you don’t need to bring anything except your pet! But if your pet is on a special diet or you just prefer we feed your pet’s same diet, please bring the food labeled and individually bagged per meal.

What vaccinations do you require?

We require up to date vaccinations for Rabies, Distemper, and Bordetella for dogs and Rabies and Distemper for cats or Titer levels (antibodies in the blood) approved by the veterinarian (in place of vaccinations).  We strongly recommend visiting your vet at least five days prior to maximize the efficiency of the vaccinations.

What is the Bordetella vaccination for and why does my pet need it?

The Bordetella vaccination helps to protect against Upper Respiratory/Canine Cough/ Tracio Bronchitis commonly called the common cold. It is not 100% effective, nor are other vaccinations.

Will my pet be in a small cage or crate?

Nope– no cages here. We do not use cages or crates.  We do not board in crates, we do not do timeouts in crates, we do not believe in crates…unless they are in training for use in your own home.

Can I bring my pet’s bed/toys/bowls?

For your pets’ vacation, we ask that you only bring what is neccessary for their stay. Bowls, blankets, and toys are all provided here at our resorts. If you feel more comfortable bringing an item from home with your “scent” on it, you can bring an old t-shirt or towel to help with the transition.

Why shouldn’t I give my pet food or water for an hour after pickup?

Your pet can be very excited at first and may be prone to drinking/eating too much too fast which can cause them to ingest air and vomit. You should allow them time to settle down. Ice cubes are recommended for thirst.

What kind of food do you use if I don’t bring any?

We use all high premium dry and canned food to your pet’s liking.

What if my pet won’t eat?

If you know your pet may be a picky eater, feel free to bring special treats from home and we can add it to their food if needed.

My pet is on a special diet/raw diet can you do that?

Yes, we can do special or raw diets. When necessary, an additional charge will apply.  Please call to discuss.

My pet is on medication. Can you administer that?

Yes, we can administer medications. Please provide enough for the stay, preferably in original containers.  There is an extra charge for the administration of medication.

My pet is diabetic and gets insulin shots. Can you give them?

Yes, you just need to provide the insulin and syringes and any other medical needs for charting.

What is the charge for medication?

Medication charges are $4.00 per dose.  Insulin shots are $10 per shot.

Can the medication be mixed in with my pet’s food?

We require all medications to be separate from your pet’s food. Since medications are a priority to your pet’s needs, we administer medication separately to be sure they are properly received. All medications are preferred to be in the original containers.

Do you discount for additional pets?

There is a 15% discount for additional pets sharing the same suite.  There is a limit of three pets per suite and the pets must be evaluated for temperament.

Do you give my pet a bath before I come for pick up?

We do offer a bath service for an additional fee.  Baths are included in the Luxury package.

Am I charged for the day of pick up if my pet gets a bath/is groomed on that day?

We do the majority of our baths before we open, so your pet can be ready for pickup before our check out time. If your pet has a trim and style appointment with one of our professional groomers the check-out rule will not apply to you.

Can I call for status reports?

Absolutely! Actually, you can call or email us and we’ll respond to let you know how your pet is doing. We can even show you current pictures of him or her.